If your credit or debit card is lost or stolen, a quick way to report it immediately is in the ANZ App. Once you report it, we’ll cancel the card and order you a new one.
If you’re unable to access the ANZ App, you can call us and our team will put you through to someone who can help as soon as possible. Below we’ll show you how to do both, explain the card replacement process and more.
If your credit or debit card has been stolen, or you’ve lost it in an unsafe place, then you need to report it immediately.
To report your card as lost or stolen card;
Reporting your card lost or stolen in the ANZ App means it will be cancelled automatically. Your new card will then be sent to you within 5-7 working days, if you're located in Australia.
Call to report your card lost or stolen. We’re available 24/7.
Within Australia:
From overseas:
Want to avoid international call costs? You'll need to contact the local operator in the country you’re in from a landline and request a reverse charge call to the above number.
Once you’ve spoken to one of our team members for lost and stolen cards, they’ll cancel your card and organise for a new card to be sent to you within 5-7 working days, if you're located in Australia.
If you've lost your ANZ Plus card, you can cancel it and order a new one in the app.
If you’ve misplaced your card, you can block it in the ANZ App while you can take some time to find it. Unblock your card in just a few second when it’s safely back with you:
Please note that your temporary card block might take up to 15 minutes and will not necessarily cover all transactions. You can unblock it at any time. Just repeat the steps above and tap Unblock Card.
If you have an ANZ Plus account, you can temporarily lock your card in the ANZ Plus app.
If you’ve reported your credit or debit card as lost or stolen, then your replacement card is already on its way. If you’re in Australia, you should get your replacement card within 5-7 working days. If you’re overseas, we can courier the card to you at a cost of $50.
Just so you know, your PIN will remain the same. If you have an eligible card, you can update your card PIN in the ANZ App at any time.
Please notify us immediately if you're concerned your PIN has been disclosed to someone who may have unauthorised access to the new card. To do this, follow the same steps as reporting a lost or stolen card.
Cards reported as lost or stolen are automatically cancelled. This means you'll need to reset your regular payments when your new card arrives. Here’s a handy list of the things you’ll need to do:
If you've set up a 'Pay ANZ Credit Card' via Internet Banking, you'll need to delete the original and set up a new one once the new card is available. If you've set up CardPay Direct your payments will transfer over automatically.
If you have any recurring transactions set up – examples might include your phone bill, or subscriptions such as streaming services – then you’ll need to contact the company that charges your card and give them the details of your new card.
If you use your phone to make payments when you're on the go, you'll need to make sure your digital wallet has updated. If you're an existing digital wallet user, it should update automatically. If the new card isn't showing, please refer to instructions for your compatible digital wallet to see how to add it.
